fundriser.org

FundRiser FAQ

Common questions from families, schools, and merchants

FundRiser is the Santa Barbara community card for the 2027 fundraising year: families save at local businesses while their purchase supports a school, class, or student close to home.

Is this a recurring subscription?

No. FundRiser school cards are not auto-recurring subscriptions. Families buy a card for the current fundraising year, and can repurchase next year if they want to continue supporting their school.

How does a family use an offer?

Families sign in, open available offers, and tap Use Now. That generates a short-lived QR code for the selected offer. The merchant scans it to redeem. This helps prevent misuse of static screenshots.

What is the difference between one-time and repeatable offers?

One-time offers can be redeemed once per membership card. Repeatable offers can be used multiple times. If a one-time offer has already been used, the customer view shows that status and the redemption date.

What happens if a merchant scans an invalid or expired code?

The merchant portal immediately returns a clear error message, such as invalid token, expired token, wrong merchant, already used token, or inactive card.

Can schools track class and student performance?

Yes. Organization tools support classes, students, and teacher assignments. Purchases can be associated to class and student records, so school teams can measure fundraising results more precisely.

How does the 2027 card support a school?

The card costs $50, and $30 is the fundraising share for the organization selected during checkout. Families can also choose an active class and student so the purchase is credited to the right school community.

Can a school run competitions or offer prizes?

Yes. FundRiser provides the class and student sales visibility schools need to organize friendly challenges, weekly goals, recognition, or school-selected prizes. Each school decides its own rules and rewards; rankings and prize fulfillment are not automated by the platform.

What can a school see in its portal?

Organization teams can manage classes, add or import student rosters, invite teachers, and review completed purchases, sales counts, and fundraising totals by class and student.

Who can participate?

Families can purchase a card, schools and organizations can run a fundraiser, and local businesses can join the merchant network with an offer for participating cardholders.

How do I get help or start a partnership?

Families can choose a school from the organizations page. School teams can use the access hub, and local businesses can start merchant onboarding to create a listing and offer for review.

Can admins troubleshoot other user experiences?

Yes. Admin users can use View As tools to enter customer, merchant, or organization context, which makes support and QA much faster.

Is FundRiser only for schools?

FundRiser is positioned as a school-first platform, but the underlying model can support similar community structures with members, teams/divisions, and coordinators.

Need help getting started?

Start at the access hub to choose your path as a family, merchant, or school admin.